Terms & Conditions

LAST UPDATED: JULY 24, 2023

Product Representation

All product details and specifications listed on our website are subject to change at any time without notice. Specific weights, measurements and descriptions are approximates, and are provided only for general purposes. WE Cork also reserves the right to discontinue the sale of any product listed on our website at any time without notice.

Colors, patterns, and other product characteristics are represented by WE Cork as accurately as possible. That being said, products will render differently from screen to screen, depending on the device being used. As such, WE Cork cannot guarantee the accuracy of how colors, patterns, and other product characteristics display.

PRODUCTS SHOULD ALWAYS BE SAMPLED FIRST BEFORE PURCHASING, FOR ACCURATE REPRESENTATION. (SEE OUR SAMPLE STORE.)

WE Cork does not guarantee that website content, product specifications, additional information on the website or otherwise communicated, or pricing quoted or accepted on purchase orders is always 100% accurate. If information or pricing is found to be incorrect, even after an order has been submitted and processed, WE Cork reserves the right to correct the information and the pricing on the purchase order, and to communicate the correction(s) to the customer.

Order Confirmation

Once an order is placed, WE Cork will email an order confirmation. The customer is responsible for promptly reviewing the order confirmation and replying by the end of the same business day with approval or with any changes that are necessary.

No response will be considered as approval that all of the details in the WE Cork order confirmation are correct, and that the order should be shipped. Once the order ships, no details of the order may be changed without fees being assessed.

Backorders

A backorder is made for material that is not in stock at the time the order is placed. When a customer places a backorder with WE Cork, the customer is responsible to pay for the backorder, including shipping, regardless of when inventory arrives. Cancellations for backorders are only allowed if the customer contacts WE Cork, and WE Cork also confirms, by email, their receipt of the backorder cancellation, prior to WE Cork receiving the material into inventory.

Acceptable Forms of Payment

Customers set up on NET terms with WE Cork pay via check or direct deposit /ACH. Otherwise, orders must be prepaid via VISATM, MasterCardTM, AMEXTM, or DiscoverTM prior to being shipped.

Payment of Invoices

NET terms customers are approved on the basis of good standing credit, and are responsible for providing complete and timely payment with the allowed term. Paying late may cause NET terms status to be revoked, and may result in the invoice(s) going to collections and in further legal action.

Shipments

Shipments can be arranged directly by the customer with their carrier (or broker) of choice, or shipping coordination can be purchased through WE Cork. Please note that WE Cork does not deliver material, but uses brokers to select carriers at our sole discretion.

Ample time should always be allowed for potential shipping issues, and installation should not be scheduled until products are received and examined.

Extra Delivery Services for Shipments

When shipping coordination is purchased through WE Cork, the customer must state all extra delivery services required when requesting a quote and when placing an order. These extra delivery services include, but are not limited to:

  • Inside delivery
  • Liftgate Delivery
  • Residential Delivery
  • Construction Site Delivery
  • Notify Before Delivery
  • Appointment Delivery
  • Limited Access Delivery
  • Hold at Terminal

Each extra delivery service will have an extra fee included on the quote and the invoice. If the customer does not state all extra delivery services required, and fees are incurred from the carrier during the delivery process, WE Cork will invoice the additional fees to the customer.

Submitting Shipment Claims

THE CUSTOMER IS RESPONSIBLE FOR INSPECTING ALL MATERIAL UPON DELIVERY.

Material may occasionally get lost or damaged during shipping. Only for orders in which shipping coordination was purchased through WE Cork, a claim for lost or damaged material may be submitted by the customer to WE Cork. Claims cannot be made by the customer to WE Cork, nor can replacement material be provided, for orders in which shipping coordination was not purchased through WE Cork.

CLAIMS WILL NOT BE APPROVED UNLESS ALL OF THE REQUIREMENTS ARE MET BY THE CUSTOMER:

Claim Requirements for Shortage:

  • Shortage must be acknowledged by the delivery driver on a signed point of delivery (POD) document at the time of delivery.
  • Within 48 hours of the delivery, a photo of the signed POD must be provided to WE Cork by the customer.

Claim Requirements for Visible Damage:

  • Damage must be acknowledged by the delivery driver on a signed point of delivery (POD) document at the time of delivery.
  • Within 48 hours of the delivery, a photo of the signed POD and photos clearly showing all of the claimed damage must be provided to WE Cork by the customer.
  • All delivered material must be stored as is and be made available for inspection, until WE Cork has processed its claim with the carrier, and the carrier has rendered a decision.

Claim Requirements for Concealed Damage:

  • Within 48 hours of the delivery, photos clearly showing all of the claimed damage must be provided to WE Cork by the customer.
  • Upon reviewing the photos provided, WE Cork (at its sole discretion) must confirm that there was concealed damage – that which is not visible on the outside of the packaging upon delivery.
  • All delivered material must be stored as is and be made available for inspection, until WE Cork has processed its claim with the carrier, and the carrier has rendered a decision.

Approved Claims

Once a claim is approved by WE Cork, replacement material equal to the amount lost or damaged will be provided at no additional charge as outlined below:

  • Replacement material provided is calculated by the number of individual pieces (planks, tiles, rolls) damaged, not on the number of cartons with partial damage. (Example: If two boxes have half of their planks damaged, only one replacement box will be provided.)
  • Standard shipping will be used (not expedited).

Submitting Returns

To avoid unnecessary returns, products should always be sampled first before purchasing, for accurate representation. (See our sample store.)

RETURNS WILL NOT BE APPROVED UNLESS ALL OF THE REQUIREMENTS ARE MET BY THE CUSTOMER:

  • The customer must confirm their desire to return the material with WE Cork before shipping it.
  • The boxes must arrive to WE Cork having never been opened, with wrapping not torn, and all the boxes and material must be in new and sellable condition.
  • The material must be returned to WE Cork within 30 days of delivery. (The customer is responsible for the cost of return shipping.)
  • Returns are not accepted on custom orders, products that are being discontinued at the time of return, or products delivered more than 30 days prior.

Approved Returns

Once received and inspected, approved returns will result in a credit being applied to the customer’s WE Cork account, minus a 25% re-stocking fee. WE Cork does not issue cash, check, ACH or in other forms of reimbursement for returns.

Installation

The customer is responsible for inspecting all material upon receipt. If there are any concerns about the material, it should not be installed. The customer must contact WE Cork with any concerns before installing.

ALL SALES ARE FINAL ON INSTALLED MATERIAL.

WE Cork installation instructions must be followed completely, or warranty is null and void. (See our downloads page for installation instructions.)

WE Cork cannot be held liable for any issues arising from faulty installation, poor site conditions or site selection, or negligence in care or maintenance of the products after installation.

Revisions to Terms and Conditions

WE Cork will note at the top of these terms and conditions when the last revision was made. However, the customer agrees that WE Cork may at any time and without notice change these terms and conditions, and that it is the responsibility of the customer to remain knowledgable of any revisions. 

Entire Agreement

These terms and conditions represent the entire agreement between WE Cork and the customer, and supersede all other communications regarding the products between both parties. WE Cork’s receipt, acknowledgment, or acceptance of purchase orders or other documentation containing different or additional terms shall not cause change or objection.
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